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物业人必看的20条物管法则(下)

LAIYUAN:HONGFAWUYE FABUSHIJIAN:2019-06-06

一、在管理服务中打造诚信形象

广西快3  XIANDAIQIYEZUIDADEWEIJIJIUSHICHENGXINWEIJI。MOUXINWENMEITIDIAOCHABIAOMING,CHENGXINWEIJISHIWEIJUFUBAIZHIHOUCHENGWEIZUAIZHONGGUOJINGJIFAZHANDEDIERDAYINSU。ZHONGGUORUSHIHOUQIYEBIXUKUAYUEDEDIYIDAOMENJIANJIUSHI“XINYUWEIJI”,QIZHUYAOTIXIANZAIPINPAIDEKEXINDU。ERPINPAIDEKEXINDUYOUZHUYAOTIXIANZAIWUGUANQIYEDUIYEZHUDEGEZHONGCHENGNUO。WUGUANQIYEDUIYEZHUDEGEZHONGCHENGNUODAIBIAOLEQIYEDEFUWUZHILIANGHEFUWUNENGLI,JISHIDUIYEZHULIYIDEBAOZHANG,YESHIHENGLIANGPINPAIGAODIDEBIAOZHI,YINCI,QIYEBIXUTONGGUODIYISHIJIANDEGAOZHILIANGFUWUBAIFENZHIBAIDUIXIANSUOYOUCHENGNUO,YUCHENGNUOYIQIESHIKEXINDEBAOZHENG。SHULILE“QIYEXINYU”DEWUGUANQIYEWEIYEZHUTIGONGDEJIANGSHICHAOYUEMANYIDEFUWU,SHIZHIBIANDAOLIANGBIANDEFEIYUE,BIJIANGSHANGSHENGDAOPINPAIZAIYEZHUXINMUZHONGDEZHIGAOJINGJIE,JIYINGDEGUKEDUIFUWUDEZHONGCHENG。ZHEIZHONGZHONGCHENGJUYOUZHUANYIXINGHEPAITAXING,SHIQIYENENGGOUSUODINGZIJIDEGUKEQUN,GENGJIALAOGUDIZHANYOUSHICHANGFENE。

  SUOWEICHENGXIN,JISHISHIQIUSHI、YANXINGYIZHI,YANBIXING、XINGBIGUO,QIZONGSHIYUXINREN、TANCHENG、CHENGSHILIANXIZAIYIQI。WUGUANQIYEDAZAOCHENGXINXINGXIANG,JIUSHIYAOZAIGUANLIYUFUWUZHONG,JIANGXINYI、ZHONGXINYU、SHOUXINYONG。JIUWEIYEZHUFUWUERYAN,DANGWUGUANQIYESUOTUICHONGDEZUNZHONGLUODAOMEIYIWEIJUTIDEYEZHUSHENSHANG,YEZHUZAIJIESHOUGUANLIYUFUWUDEGUOCHENGZHONGYOUQIESHIGANSHOUDAOLEZUNZHONGSHI,WUGUANQIYEDECHENGXINJIUBIAOXIANCHULAILE。

二、遵循“双赢”意识游戏规则

广西快3  CHUANTONGDEJINGYINGGUANLIFUWULINIANDADUOBAYUKEHUDEGUANXILIJIEWEIDIDUIGUANXI,ZAIZHUIQIUQIYELIYISHIBUXIXISHENGKEHULIYI,ZONGSHIBAQIYEDELIYIZHIYUGUKEZHISHANG。ZHEIYANGDEJIEGUOJIUSHIWUGUANQIYEYUYEZHUDEDUIKANG,HUXIANGZHIJIANGAODUBUXINREN,BUDANZAIKAIZHANGUANLIYUFUWUDEHUODONGZHONGHUIYOUZHUDUOZHANGAI,ERQIEHUIZAOYUYEZHUDEXUDUOGUYIDIAONANHEMOMINGDETOUSU。YINERWUGUANQIYEYAOYINGDEYEZHUZHONGCHENG,JIUBIXUBAYUYEZHUDEGUANXILIJIEWEIHUOBANTONGMENGGUANXI,JIAQIANGTONGYEZHUDEGOUTONGYUXIEZUO,SHULIGONGTONGDEMUBIAOYUZHUIQIU,ZENGJINXIANGHUZHIJIANDEXINRENYUXINLAI,ZAIZHUIQIUQIYELIYIZUIDAHUADETONGSHI,HAIYAOJIEJINQUANLIWEIYEZHUCHUANGZAOJIAZHI,SHIZHONGZUNXUN“SHUANGYING”YISHIYOUXIGUIZE

三、业主想到的和没想到的都要想到

  YAOPEIYUYEZHUZHONGCHENGJIUBIXUZHONGSHIYEZHUDEYIJIANHEJIANYI,JISHILEJIEYEZHUDEXIANGFA,SHENZHIZUODAOBIYEZHUYINGGENGLEJIEYEZHU,YEZHUXIANGDAODEHEMEIXIANGDAODEDOUYAOXIANGDAO。RUGUOFANZHI,ZAIGUANLIYUFUWUZHONGJIDALIANGCHUXIANSHIWU,YOUZHANGQIHUSHIYEZHUDEXIANGFA,JIEGUOSHIBIRANSHIQUYEZHUDELIJIEYUZHICHI。YINCI,WUGUANQIYEYOUBIYAOJIANLIYITAOZHENDUIYEZHUDEYOUXIAODEZIXUNQINGBAOTIXI,SHISHIZIXUNQINGBAOHUAJINGYINGGUANLI,YISHOUJI、ZHENGLI、FENXIYEZHUDEYIJIANHEXIANGFA,DIYISHIJIANDUIYEZHUDEXIANGFAZUOCHUZHUNQUEDEFANYING。WUGUANQIYEZHIJIANDEJINGZHENGBUJINBIZIBEN、BIPINPAI、BIGUANLI、BIFUWU、BIZHILIANG、BIWENHUA、BIRENCAIDENGDENG,HAIYOUJIUSHIBIZIXUNBIQINGBAO。ZIXUNQINGBAOSHISHICHANGJINGZHENGZHONGKEBIYINSUZHIJI,SHIXIAOQUWUYEGUANLIYUFUWUZHIYUAN。MEIYOUZIXUNQINGBAOJIUMEIYOUZUOSHICHANGJUEZEDEJICHU,JIUMEIYOUSHICHANGFAYANQUANYUJINGZHENGLI,YEBUKENENGZUODAORANGYEZHUMANYI,JINERCONGLIANGBIANZHIBIANWEIYEZHUZHONGCHENG。

四、致力为业主创造价值

  ZUOWEIYEZHU,ZAIXUANPINWUGUANQIYEHUOJUEDINGWUGUANQIYESHIFOUXUYUESHI,KEYIKENDINGDESHIQIZHIHUIXUANZENENGWEIZIJICHUANGZAOGENGDUOGENGDAJIAZHIDEWUGUANQIYE。YINCI,WUGUANQIYEBUNENGZHISHIYIGEKANJIAHUYUAN、ZHONGHUAYANGCAO、SAODICHUCHEN、XIUXIUBUBUDEGONGSI,ERYINGGAISHIYIGEWEIYEZHU、SHEHUI、XINGYEHEYUANGONGCHUANGZAOJIAZHIDETUANDUI。CONGHONGGUANSHANGJIANG,WEIYEZHUCHUANGXUANJIAZHIKEYIGAIKUOWEIJINGSHENYUWUZHILIANGGECENGMIAN。JINGSHENWENMINGFANGMIAN,TONGGUOYOUXIUDEWUYEGUANLIFUWUJISHEQUWENHUA,WEIYEZHUYINGZAOYIGEWENMING、ANQUAN、WENXINDEJIAYUAN,MIQIEXIAOQUJUMINDEJIAOLIUYUGANQING,XINGCHENGHEMUXIANGCHU、TUANJIEHUZHU、PINGDENGYOUAI、GONGTONGJINBUDESHEQURENJIGUANXI,ZENGQIANGXIAOQUNINGJULI,TIGAOJUMINZHENGTIWENMINGSUZHI;WUZHIWENMINGFANGMIAN,ZAIZHEILIZHUYAOZHIWEIYEZHUCHUANGZAODEWUZHIJICAIFUJIAZHI,RUTONGGUOYOUXIUDEWUYEGUANLIFUWUSHIYEZHUDEFANGCHANZENGZHIBAOZHIDENG。

五、锁定自己的“业主群”

广西快3  PEIYUYEZHUZHONGCHENGDEZUIZHONGMUDEJIUSHIWUGUANQIYEYAOSUODINGZIJIDE“YEZHUQUN”,ZAIZHEILITICHUSANDATUJING:YISHIYAOZHILITONGGUOWEIYEZHUTIGONGCHUANGZAOJIAZHIDE“ZENGZHIXINGFUWU”,QIUDEYEZHUDUIGUANLIFUWUZHILIANGDEKENDINGJIGAODUPINGJIA,YINGDEYEZHUDUIWUGUANQIYEDELIANGHAOGANSHOU;ERSHIGUANLIFUWUZHILIANGCHASHIYINGDEYEZHUZHONGCHENGBUKEYUYUEDETIANQIAN,YINCI,BIXUBACHIXUTIGAOGUANLIFUWUZHILIANGZUOWEIWUGUANQIYEGONGZUODEHEXIN;SANSHIYAOBAYEZHUZHENZHENGFANGZAIXINLI。RUCHUYUWUGUANDIYIXIANDEWUGUANYUAN、SHUIDIANWEIXIUGONG,ZHISHAOYINGGAIJIZHUYEZHUDEXINGMING、JUZHUFANGHAOSHENZHIYEYUAIHAODENGXINXI,YIBIANZAIWEIYEZHUFUWUSHINENGGOUGENGJIADAOWEI、QINQIEYOURENQINGWEI,YILAJINYUYEZHUXINYUXINDEGAOCENGCIDEJIAOLIUYUQINGGAN。RUCHUYUWUGUANDIYIXIANDEBAOANYUAN、BAOJIEYUAN,BUJINYAOJIZHUYEZHUDEXINGMING、JUZHUFANGHAO,HAIYAOJIZHUYEZHUCHELIANGDEPAIHAO、XINGHAO、PINPAI、YANSEDENGXINXI。

六、建立定量评估管理服务质量的体系

广西快3  WUGUANQIYEDEGUANLIFUWUJIZHI、ZUZHIJIEGOU、YUNZUOLIUCHENG,BIXUQUANMIANTIXIANYEZHUZHISHANGDEYUANZE。QIYEYUANGONGDEXINCHOU,BIXUTONGYEZHUDEMANYIDUZHIZHIZHONGCHENGDUGUAGOU。KEYIZHEIYANGRENWEI,YEZHUJIUSHIWUGUANQIYEDERENSHIJINGLI、CAIWUJINGLI、XINCHOUJINGLI。ZAIQIYEZUZHIJIEGOUSHANG,BIXUJIANLIKEXUE、YOUXIAODEFANGFA、BUZHOUHEXITONGLAIWEIYEZHUFUWU。TONGSHI,YAOJIANLIYIZHENGTAOYIYEZHUWEIZHONGXINNENGDINGLIANGPINGGUGUANLIFUWUZHILIANGDETIXI,BINGYICIWEIYIJUZHIDINGJIEDUANXINGDEPEIYUYEZHUZHONGCHENGDEJIHUAYUMUBIAO。

七、鼓励企业全体员工与业主全员沟通

广西快3  ZHENSHIYUYEZHUDEGOUTONGYUJIAOLIU,GULIQIYEQUANTIYUANGONGYUYEZHUQUANYUANGOUTONG,JIANLIGUANGFANDELIANXI。BUJINYAOZHANGQIZUZHIZUIYOUXIUDEYUANGONGYUYEZHUGOUTONGYUJIAOLIU,HAIYAOZUZHIWUGUANQIYEGAOCENGGUANLISHOUHUOYUANTONGYEZHUGOUTONGYUJIAOLIU。TEBIESHIDUIYUCHUYUDIYIDEWUYEGUANLICHU,CHUPUTONGGUANLISHOUHUOYUANBAOCHIYUYEZHUDEMIQIEGOUTONGYUJIAOLIU,GUANLICHUDEZHUREN(JINGLI)、FUZHUREN、ZHULI、BUMENJINGLI、ZHUGUANDENGZHONGCENGGANBUXUYUYEZHUBAOCHIMIQIEDEGOUTONGYUJIAOLIU。

八、理解每一位业主的大价值

  ZHILIMANZUMEIYIWEIYEZHUDEXUQIU,ZHENDUIMEIYIWEIYEZHUTIGONGJUGEXINGHUATESEDEFUWU。YAOQUELI“YEZHUYONGYUANSHIDUIDE”、YEZHUDEXUQIUJIUSHIWUGUANQIYEGONGZUODEFANGXIANGYUMUBIAO、WUGUANQIYESHIXIANJIAZHIDEQIANTISHIMANZUYEZHUXUQIU、DAOGUOYOUXIUDEGUANLIYUFUWUWEIYEZHUCHUANGZAOJIAZHIDELINIAN。DUIYUJIGEBIEDE“TESHUYEZHU”,WUGUANQIYESHENZHIKEYIXISHENGYIDINGDEJINGJILIYI,YIYINGDETAMENDEZHONGCHENG。

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